Deposits might take up to 30 minutes to reach accounts.

If your deposit has not reached your playing account within the expected time for the payment method used, please contact our customer service to check the reason. You can contact us via email or live chat.

We kindly ask you to be prepared to provide us with the following information:

• Which deposit method did you use?

• When did you make the deposit?

• What was the amount of the deposit?

• Did you receive any error messages during the deposit process and, if so, which ones?

• Have the funds been withdrawn from the account you made your deposit from? If so, please provide a copy/screenshot of the transaction, showing your full name and account number.